Refund policy

Returns 

We accept returns within 14 days of delivery. To be eligible for a return, items must be unused and in their original unopened packaging. You'll also need the receipt or proof of purchase. We are unable to accept returns on any products that have been opened or used.

To initiate a return, please contact us at sales@lavee-solar.com within 14 days of receiving your order. Please note that returns will need to be sent to: Lavee Solar Limited, Vicarage Chambers, 9 Park Square East, Leeds, LS1 2LH, United Kingdom.

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. If your item arrives faulty or damaged, please contact us at sales@lavee-solar.com within 48 hours of delivery with photographic evidence. In such cases, we will cover return shipping costs and offer a full refund or replacement at your choice.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Opened or used products
  • Items not in their original packaging
  • Sale items or gift cards
  • Perishable goods, custom/personalised items, personal care goods, hazardous materials, flammable liquids, or gases

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU Customers

If you are based in the European Union, you have the right to cancel your order within 14 days of receipt under the EU Consumer Rights Directive, provided the item is unopened and unused.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If your return is approved, a full refund will be processed to your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 14 days have passed since we approved your return, please contact us at sales@lavee-solar.com.